At HiQiS, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund and return policy below.

30-Day Return Policy

You may request a return within 30 days from the date of purchase for any reason, provided that:

• The product is unused, undamaged, and in its original condition

• All original packaging, accessories, manuals, and labels are included

Once the returned item is received and inspected, we will process your refund accordingly.

Return Shipping Costs

• For returns not related to product quality, the customer is responsible for return shipping costs.

• HiQiS is not responsible for shipping fees incurred for customer-initiated returns due to personal reasons.

Quality-Related Issues

If the return is due to a manufacturing defect or quality issue:

• Please contact us within 15 days of receiving the product

• HiQiS will offer a free replacement or exchange, including shipping costs

• In some cases, photo or video evidence may be required for verification

Refund Process

• Refunds will be issued after the returned product has been received and inspected

• Refunds will be processed to the original payment method

• Processing time may vary depending on your bank or payment provider

Non-Returnable Items

The following items are not eligible for return:

• Products showing signs of use, damage, or improper handling

• Items returned without prior authorization

• Products damaged due to misuse, accidents, or unauthorized modifications

How to Request a Return

To initiate a return or exchange, please contact our customer support team with your order number and reason for return. Our team will guide you through the return process.

Contact Us

If you have any questions regarding refunds or returns, please feel free to reach out. We are committed to providing a smooth and transparent after-sales experience. by email: info@hiqis.com